Frequently Asked Questions

We're here to help! Find answers to the most common questions below.

ORDERING & PAYMENT

How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your purchase.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available at checkout.

Is it safe to use my credit card on your site?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.

Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at support@houseofpeitho.com with your order number. After processing begins, we cannot make changes.

Do you offer gift cards?
Not at this time, but we're working on it! Stay tuned.

SHIPPING & DELIVERY

Do you ship worldwide?
Yes! We offer FREE worldwide shipping to most countries.

How long does shipping take?
Standard shipping takes 15-25 business days. Processing time is 1-3 business days before shipment. Please note that delivery times may vary depending on your location and customs clearance.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package on the carrier's website.

What if my order doesn't arrive?
If your order hasn't arrived within the estimated delivery timeframe, please contact us at support@houseofpeitho.com with your order number, and we'll investigate immediately.

Do you ship to P.O. boxes?
We can ship most items to P.O. boxes, but certain products may require a physical address. You'll be notified at checkout if this applies to your order.

Will I have to pay customs fees?
For international orders, you may be responsible for customs duties and import taxes depending on your country's regulations. These fees are not included in our pricing and are the customer's responsibility.

RETURNS & EXCHANGES

What is your return policy?
We offer a 30-day return policy. Items must be unused, unworn, and in original condition with tags attached. Please see our Return Policy page for full details.

How do I start a return?
Email us at support@houseofpeitho.com with your order number and reason for return. We'll provide you with return instructions and address.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.

How long do refunds take?
Refunds are processed within 7-10 business days after we receive and inspect your return. The credit will appear in your original payment method.

Can I exchange an item?
Yes! We're happy to exchange items for different sizes or colors. Contact us at support@houseofpeitho.com to arrange an exchange.

What if I receive a damaged or defective item?
We sincerely apologize if this happens! Contact us within 7 days of delivery with photos of the damage, and we'll send a replacement or provide a full refund at no cost to you.

SIZING & FIT

How do I know what size to order?
We provide a detailed size guide on each product page. Measurements are in centimeters and inches. If you're between sizes, we recommend sizing up.

Do your items run true to size?
Most of our items are true to size, but sizing notes are included on individual product pages when applicable.

Can I get help choosing the right size?
Absolutely! Email us at support@houseofpeitho.com with your measurements, and we'll help you find the perfect fit.

What if the item doesn't fit?
No problem! We offer easy returns and exchanges within 30 days. See our Returns section above.

PRODUCT INFORMATION

Are your products authentic?
Yes! All items sold at House of Peitho are authentic and carefully curated for quality.

How do I care for my items?
Care instructions are included on the product tag and description page. We recommend following these guidelines to maintain the quality of your purchase.

Are your products ethically made?
We're committed to working with suppliers who maintain ethical manufacturing practices and quality standards.

Do you restock sold-out items?
Some items are restocked, while others are limited edition. Sign up for our newsletter or follow us on social media to be notified about restocks.

ACCOUNT & NEWSLETTER

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your information, and checkout faster in the future.

How do I create an account?
Click "Account" at the top of our website and select "Create Account." You'll need to provide an email and password.

How do I reset my password?
Click "Forgot Password" on the login page, and we'll send you a reset link via email.

How do I unsubscribe from emails?
Click the "Unsubscribe" link at the bottom of any email we send you. We'll miss you, but we understand!

How often do you send emails?
We typically send 2-3 emails per week with new arrivals, promotions, and style inspiration. You can adjust your preferences in your account settings.

CUSTOMER SERVICE

How can I contact you?
Email us at support@houseofpeitho.com. We respond within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).

Do you have a phone number?
At this time, we primarily offer email support to ensure we can provide you with detailed, helpful responses. Email us at support@houseofpeitho.com.

What are your business hours?
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed

Can I visit your store in person?
We're currently an online-only boutique, but stay tuned—we may open a physical location in the future!

PROMOTIONS & DISCOUNTS

Do you offer student or military discounts?
Not at this time, but we regularly run promotions. Sign up for our newsletter to be the first to know!

Can I use multiple discount codes?
Only one discount code can be applied per order.

How do I get 10% off my first order?
Subscribe to our newsletter, and you'll receive a 10% off welcome code in your inbox!

Still have questions?
We're here to help! Email us at support@houseofpeitho.com and we'll get back to you within 24 hours.